Policies

Appointment

Arriving late will deprive you of valuable treatment time. Although we aim to complete your entire session within the allotted time, tardiness of more than 10 minutes could result in rescheduling. For detailed information on fees, please consult our consolation policy.

Cancellation/No-Show Policy

At Bellava we have a 24-hour cancellation/no-show policy and place to ensure guests can get in for appointments on time and respect our provider’s time. Any appointment that no-show and or canceled with less than 24 hours’ notice will incur a $50 Fee charged to the credit card on file along With fees and taxes.
 
If a patient has not shown up and or is late canceled three times, the patient will then be required to pre-pay in full for future services at the time of booking the appointment. The amount prepaid for is nonrefundable if the no-show/cancellation policy is violated. If an appointment is rescheduled, before the 48 hours of the appointment time the amount paid will be credited for future services at Bellava.
 
By scheduling an appointment, you are agreeing to our cancellation/no-show policy. Furthermore, you cannot fraudulently dispute authorized credit card charges.

Refund Policy

We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to person, and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.

Retail: we do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.

No refund on gift certificate purchases.

Children Policy

Here at Bellava, you love babies and children, however, we ask that you please make childcare arrangements before your appointment. This ensures the safety of your children, as well as a relaxing environment for all patients.

Pet Policy

Although we love animals, we ask that you please leave your pet at home during your visit to Bellava. Should you arrive at an appointment with a pet that is not a service animal, you will be asked to remove the animal from our healthcare facility. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.

Thank you for your cooperation and consideration of all of our patients and we look forward to serving you.

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